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Curtin University
Risk & Assurance

Overseas Travel Assistance

International SOS

To contact International SOS proceed as follows:

1. Reverse Charge +(61) (2) 9372 2468
2. Quote Membership No: 12AYCA656047 or
3. Wi-Fi Call using these instructions.     

Our membership with International SOS is intended to provide you with peace of mind whilst travelling. International SOS is available 24/7 to provide expert advice and assistance before you travel, whilst abroad or in an emergency. Services include travel assistance, medical assistance and security assistance.

Please contact the Travel Team or Risk & Assurance to obtain a International SOS and ATPI Wallet Card prior to departing on approved Curtin travel. It is important to keep this card with you at all times.

In the event you are unable to obtain a card before your departure, please print the PDF version of the Wallet Card available under the Insurance Forms tab.

The 24/7 Assistance Centres provide the following range of services:

  • Emergency, 24/7 travel and medical assistance
  • Access to the International SOS extensive global network of clinics, hospitals, air ambulances, travel and transport providers
  • Urgent evacuation for medical or political reasons, including war or terrorism
  • Up-to-the-minute global security information whilst travelling - online or sent by email or SMS
  • Online resources to prepare Curtin Employees for travel, reducing their risk of illness or injury whilst overseas
  • Telephone counselling services for personal crises

Assistance App

Do you want up-to-date travel security advice and medical information in the palm of your hands? Whether you are a regular or infrequent Curtin traveller, both domestically and internationally, you will have the right information and updates at hand and if you need Assistance from International SOS it’s one tap away.

To download the International SOS Assistance App please visit:

And use the Curtin University Membership No: 12AYCA656047.

Once downloaded, we encourage you to utilise the check-in function when arriving at your location, confirming your whereabouts and contact details, including your email address and where possible your global roaming number. In a crisis, this information can be critical and often needed in a hurry. This also ensures your compliance with Clause 2.2.2 of the Curtin Travel Procedures.

By downloading the International SOS Assistance App you will have instant access to:

  • One-click dialling to the closest International SOS Assistance Centre, for immediate help, where your global roaming is activated (alternatively you may call them on reverse charges +61 2 9372 2468 );

  • Mobile-friendly medical and travel security information to prepare for trips, with deeper content a further tap away;

  • The latest medical and travel security alerts, delivering travel advice before and during trips;

  • Favourite country content for fast navigation to travellers’ most used information.

ATPI Voyager

For itinerary or booking enquiries, where travel was originally booked via ATPI Voyager, you can contact them 24/7 on the following: Phone: +61 8 9266 2747 Email: